{"id":116,"date":"2023-04-29T16:34:47","date_gmt":"2023-04-29T14:34:47","guid":{"rendered":"https:\/\/hoppetossa.com\/nyckelpigan\/?page_id=116"},"modified":"2023-10-25T20:10:03","modified_gmt":"2023-10-25T18:10:03","slug":"klagomalshantering","status":"publish","type":"page","link":"https:\/\/hoppetossa.com\/nyckelpigan\/klagomalshantering\/","title":{"rendered":"Klagom\u00e5lshantering"},"content":{"rendered":"\n

Rutiner f\u00f6r klagom\u00e5lshantering<\/h1>\n\n\n\n
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Enligt skollagen 4 kap. 8\u00a7 skall huvudmannen ha skriftliga rutiner f\u00f6r att ta emot och utreda klagom\u00e5l mot utbildningen. Ifall du som v\u00e5rdnadshavare har synpunkter eller klagom\u00e5l p\u00e5 f\u00f6rskolan vill vi g\u00e4rna veta det. Vi ser det som ett tillf\u00e4lle att f\u00f6rb\u00e4ttra v\u00e5r verksamhet.<\/p>\n\n\n\n

Vem framf\u00f6r jag mina klagom\u00e5l till?<\/h2>\n\n\n\n

Om det \u00e4r n\u00e5got som inte motsvarar dina f\u00f6rv\u00e4ntningar eller som du \u00e4r missn\u00f6jd med f\u00f6rskolans verksamhet, framf\u00f6r det i f\u00f6rsta hand till ditt barns pedagoger p\u00e5 f\u00f6rskolan. Om ni inte lyckas l\u00f6sa problemet och ditt missn\u00f6je kvarst\u00e5r v\u00e4nd dig till rektor s\u00e5 att verksamheten sj\u00e4lv f\u00e5r m\u00f6jlighet att agera. Skulle det vara s\u00e5 att du fortfarande \u00e4r missn\u00f6jd, g\u00f6r du ett skriftligt klagom\u00e5l p\u00e5 avsedd klagom\u00e5lsblankett som du kan f\u00e5 via f\u00f6rskolan. Den ifyllda blanketten skickas via e-post till nyckelpigan@hoppetossa.com<\/a> eller med vanlig post till:<\/p>\n\n\n\n

F\u00f6rskolan Nyckelpigan
Samskolev\u00e4gen 6
133 34 Saltsj\u00f6baden<\/p>\n\n\n\n

Skriftliga klagom\u00e5l delges till huvudmannen. Handlingar som skickas till oss dokumenteras och sparas och behandlas inte som anonyma.<\/p>\n\n\n\n

Hur l\u00e5ng tid tar det innan jag f\u00e5r svar?<\/strong><\/h2>\n\n\n\n

Inom 10 arbetsdagar skall rektor ge svar p\u00e5 klagom\u00e5let. Ibland kan ett klagom\u00e5l vara komplicerat eller av annat sk\u00e4l kr\u00e4va l\u00e4ngre tid f\u00f6r oss att unders\u00f6ka. Beh\u00f6ver vi mer \u00e4n 10 arbetsdagar meddelar vi dig orsaken till f\u00f6rdr\u00f6jningen.<\/p>\n\n\n\n

Vad h\u00e4nder med klagom\u00e5let?<\/strong><\/h2>\n\n\n\n

Alla klagom\u00e5l utreds, f\u00f6ljs upp och dokumenteras. Redovisning sker till huvudmannen om klagom\u00e5lets art och vilka \u00e5tg\u00e4rder som vidtagits.<\/p>\n\n\n\n

Vad h\u00e4nder om jag inte \u00e4r n\u00f6jd med hur mitt klagom\u00e5l hanteras?<\/h2>\n\n\n\n

Skulle det vara s\u00e5 att du fortfarande \u00e4r missn\u00f6jd, g\u00f6r du ett skriftligt klagom\u00e5l till huvudman genom att skicka e-post till synpunkter@hoppetossa.com<\/a>. Huvudmannen \u00e5terkopplar alltid till rektorn i samband med detta, samt sj\u00e4lvfallet direkt till dig som l\u00e4mnat klagom\u00e5let\/synpunkten.<\/p>\n\n\n\n

Om du inte \u00e4r n\u00f6jd med hur huvudmannen tagit emot och utrett ditt klagom\u00e5l kan du g\u00e5 vidare med \u00e4rendet till Nacka kommun.<\/p>\n","protected":false},"excerpt":{"rendered":"

Rutiner f\u00f6r klagom\u00e5lshantering Enligt skollagen 4 kap. 8\u00a7 skall huvudmannen ha skriftliga rutiner f\u00f6r att ta emot och utreda klagom\u00e5l… L\u00e4s mera<\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"jetpack_post_was_ever_published":false,"footnotes":""},"class_list":["post-116","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"\nKlagom\u00e5lshantering - F\u00f6rskolan Nyckelpigan<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/hoppetossa.com\/nyckelpigan\/klagomalshantering\/\" \/>\n<meta property=\"og:locale\" content=\"sv_SE\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Klagom\u00e5lshantering - 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Vi finns med i Nacka kommuns gemensamma k\u00f6 under namnet\u00a0Nyckelpigan. H\u00e4r hittar ni den gemensamma k\u00f6n:\u00a0https:\/\/www.nacka.se\/forskola-skola\/forskola-och-pedagogisk-omsorg\/ansok-om-plats-forskola\/\u00a0\u00a0 V\u00e4lkomna! A place with us \/ Put your child in the queue Please contact us\u2026","rel":"","context":"Liknande inl\u00e4gg","block_context":{"text":"Liknande inl\u00e4gg","link":""},"img":{"alt_text":"","src":"https:\/\/i0.wp.com\/hoppetossa.com\/nyckelpigan\/wp-content\/uploads\/sites\/13\/2023\/04\/nyckelpigan-21-150x150.png?resize=350%2C200","width":350,"height":200},"classes":[]},{"id":83,"url":"https:\/\/hoppetossa.com\/nyckelpigan\/pedagogisk-inriktning\/","url_meta":{"origin":116,"position":4},"title":"Pedagogisk inriktning","author":"Hoppetossa F\u00f6rskolor","date":"29 april 2023","format":false,"excerpt":"Pedagogisk inriktning Pedagogiskt arbete och huvudinriktning Vi ser l\u00e4randet som en process. Barnen ges d\u00e4rf\u00f6r gott om tid och m\u00f6jligheter att unders\u00f6ka och utforska sin omv\u00e4rld i samspel med andra, men ocks\u00e5 i samverkan med milj\u00f6 och material. Deras teorier och hypoteser efterfr\u00e5gas, pr\u00f6vas och leder l\u00e4randeprocesserna vidare. Ett utforskande\u2026","rel":"","context":"Liknande inl\u00e4gg","block_context":{"text":"Liknande inl\u00e4gg","link":""},"img":{"alt_text":"","src":"https:\/\/i0.wp.com\/hoppetossa.com\/nyckelpigan\/wp-content\/uploads\/sites\/13\/2023\/04\/nyckelpigan-square3.png?resize=350%2C200","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/hoppetossa.com\/nyckelpigan\/wp-content\/uploads\/sites\/13\/2023\/04\/nyckelpigan-square3.png?resize=350%2C200 1x, https:\/\/i0.wp.com\/hoppetossa.com\/nyckelpigan\/wp-content\/uploads\/sites\/13\/2023\/04\/nyckelpigan-square3.png?resize=525%2C300 1.5x, https:\/\/i0.wp.com\/hoppetossa.com\/nyckelpigan\/wp-content\/uploads\/sites\/13\/2023\/04\/nyckelpigan-square3.png?resize=700%2C400 2x"},"classes":[]},{"id":145,"url":"https:\/\/hoppetossa.com\/nyckelpigan\/welcome-to-preschool-nyckelpigan\/","url_meta":{"origin":116,"position":5},"title":"In English","author":"Hoppetossa F\u00f6rskolor","date":"29 april 2023","format":false,"excerpt":"Welcome to preschool Nyckelpigan Nyckelpigan is located in the scenic Saltsj\u00f6baden with nice premises and a beautiful yard, next to the forest and close to public transport. Our activities and education are based on the preschool curriculum, the School Act and the UN Convention on the Rights of the Child.\u2026","rel":"","context":"Liknande inl\u00e4gg","block_context":{"text":"Liknande inl\u00e4gg","link":""},"img":{"alt_text":"","src":"https:\/\/i0.wp.com\/hoppetossa.com\/nyckelpigan\/wp-content\/uploads\/sites\/13\/2023\/04\/nyckelpigan-13.png?resize=350%2C200","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/hoppetossa.com\/nyckelpigan\/wp-content\/uploads\/sites\/13\/2023\/04\/nyckelpigan-13.png?resize=350%2C200 1x, https:\/\/i0.wp.com\/hoppetossa.com\/nyckelpigan\/wp-content\/uploads\/sites\/13\/2023\/04\/nyckelpigan-13.png?resize=525%2C300 1.5x"},"classes":[]}],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/hoppetossa.com\/nyckelpigan\/wp-json\/wp\/v2\/pages\/116","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/hoppetossa.com\/nyckelpigan\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/hoppetossa.com\/nyckelpigan\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/hoppetossa.com\/nyckelpigan\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/hoppetossa.com\/nyckelpigan\/wp-json\/wp\/v2\/comments?post=116"}],"version-history":[{"count":3,"href":"https:\/\/hoppetossa.com\/nyckelpigan\/wp-json\/wp\/v2\/pages\/116\/revisions"}],"predecessor-version":[{"id":193,"href":"https:\/\/hoppetossa.com\/nyckelpigan\/wp-json\/wp\/v2\/pages\/116\/revisions\/193"}],"wp:attachment":[{"href":"https:\/\/hoppetossa.com\/nyckelpigan\/wp-json\/wp\/v2\/media?parent=116"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}