Welcome to preschool Tolvan

We are a small preschool in Bromma with committed teachers and daily outdoors activities. Our preschool sets the foundation for lifelong learning in an environment that is fun, secure and inspiring. Our goal is to allow each child to develop into a unique individual. It is important to us that everyone feels welcome and included.

We have well educated and experienced teachers as well as clear targets and continuous following-up of the preschool, to ensure high quality. As a parent you have the opportunity to create a meaningful time for your child together with us teachers.

For more information and please contact our principal or teachers. 

Welcome to us at Tolvan!

Preschool Hoppetossa Tolvan
Grönviksvägen 111
167 76 Bromma

Department Jollen: 079-061 20 99
Department Ekan: 079-061 22 07
Department Skutan: 079-061 22 27

Contact details to our site manager (’platsansvarig’): platsansvarig.tolvan@hoppetossa.com

Contact details to our preschool principal: tolvan@hoppetossa.com

Other:
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Complaints and comments
We aim to offer good quality in our preschool. Nothing is so good that it cannot be better and views and complaints contribute to developing the preschool. Give us the opportunity to correct errors and shortcomings by talking about what you are not satisfied with or tell us what we are doing that is good.

If it is something that does not meet your expectations or that you are dissatisfied with in your child’s education, turn primarily to us teachers at the preschool. We can then for example address your point of view/proposal at the next planning meeting so that everyone at the department/preschool will be informed and in these meetings we will also discuss what measures we should take.

If we do not succeed in resolving the problem and your dissatisfaction persists, turn to the principal so that the preschool, together with the principal, can act further.

Sometimes a meeting is needed, where you as the guardian, the teacher you talked to and the principal are present. The meeting will be a forum for discussing and jointly land in a solution/action. After this meeting, relevant teachers at the department/preschool will be informed so that everyone knows what measures are being taken. If we find that a more in-depth analysis is needed, the principal together with the huvudman make an inquiry.

Should you still be dissatisfied, you make a written complaint to the huvudman by sending an e-mail to synpunkter@hoppetossa.com. The huvudman always informs the principal in connection with this, and of course directly to you who have left the complaint/point of view.

If you are not satisfied with how the huvudman received and investigated your complaint, you can proceed with the matter to Stockholm Stad.

Complaints are documented to ensure adequate follow-up.

Of course, the parental council (föräldraråd) is also a good opportunity to raise views/complaints. The parental council is a forum for guardians’ representatives from each department and us from the preschool meet. The task of the guardians representative is to highlight suggestions, views and questions from other guardians, and ensure that the other guardians receive information from all meetings.

It is important for us to have a close and trusting cooperation with all families in our preschool!